FAQ – Frequently Asked Questions
1. What does a freight forwarding company do? A freight forwarding company organizes and coordinates the entire transport process of goods – from choosing the right carrier, preparing documentation, to monitoring the shipment and delivering it to the destination. Our task is to make logistical service as easy as possible for the client.
2. What types of transport do you handle? We provide domestic and international road transport. We organize full truck load (FTL) and less than truck load (LTL) shipments, adapting solutions to the type of cargo, direction, and client requirements.
3. Can I track the status of my shipment? Yes. We offer the ability to monitor the shipment at every stage of transport. Our freight forwarders are available and provide updates on the current status of the transport.
4. How much does transport cost? The cost of transport depends on many factors: type of cargo, distance, delivery timeline, and additional services. We prepare each quote individually to meet the client's needs.
5. What documents are needed to organize transport? The most commonly required documents include: waybill (CMR), commercial invoice, cargo specification, and in the case of international transport – customs documents. Our freight forwarders always inform the client about the necessary formalities.
6. Do you handle the transport of special cargo? Yes, we organize shipments that require special conditions, including oversized cargo or cargo requiring specific security measures. Each such transport is treated individually.
7. How long does transport take? The duration of transport depends on the route, type of cargo, and mode of transport. For domestic shipments, it usually takes from 24 to 48 hours, while for international transport – from a few days to a week.
8. Why is it worth using freight forwarding services instead of organizing transport independently? The freight forwarder takes on all responsibilities related to logistics, documentation, and coordination of transport. This way, the client saves time, avoids formal problems, and has the guarantee of safe, timely delivery of goods.
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